The Hong Kong Jockey Club’s top-notch customer service has been recognised with the Best Team Performance silver award in this year's annual Service and Courtesy Award. In addition, staff from its Off-Course Betting Branches have earned professional recognition for the fourth year in a row, scooping double honours this time with success at both supervisory and junior front-line levels.
The award winners were announced today (2 November) by organisers the Hong Kong Retail Management Association (HKRMA). The 2011 Service and Courtesy Award in the Retail (Services) category at supervisory level goes to Branch Supervisor Jennifer Tsang, while the same award at junior front-line level has been won by Betting Services Assistant Alan Yeh.
The 2011 Award attracted 787 candidates from 135 retailers. Winners were selected after several rounds of assessments, including mystery shopper evaluations and interviews with judging panels. After making individual awards to front-line retail staff, the judges selected top three retail companies from among all participating brands to receive Best Team Performance awards.
The Club’s Executive Director of Customer and Marketing Richard Cheung, said it was a great honour for the Club to gain these accolades. He praised the winning employees for their excellent performances and thanked all front-line staff for their concerted efforts. "The standard of competition for these awards keeps getting higher every year," he observed. "Without the whole team’s dedication and commitment to providing total customer satisfaction, we could not have been successful in winning awards for four years in a row and gaining recognition as one of the best teams."
Mr Cheung noted that the key to service excellence was connecting effectively with one's customers. Establishing a close customer relationship helped retail practitioners understand customers' wants and needs, driving them to deliver top quality service and to do it from the heart.
The HKRMA Service and Courtesy Award is one of the best-recognised annual events within the retail industry, honouring outstanding practitioners for their service excellence. The Award aims to advance the customer service standards of retailers and enhance the competitiveness of Hong Kong’s retail industry.
|
Members of the HKJC team are overjoyed at hearing of the Cluba£į?s success in the HKRMA 2011 Service and Courtesy Award, announced today.
|
The HKRMA 2011 Service and Courtesy Award in the Retail (Services) category at supervisory level is presented to Branch Supervisor Jennifer Tsang (right) by Deputy Secretary for Education Dr K K Chan.
|
|
The HKRMA 2011 Service and Courtesy Award in the Retail (Services) category at junior front-line level is presented to Betting Services Assistant Alan Yeh (right).
|
Club representatives receive the silver award for Best Team Performance in the HKRMA 2011 Service and Courtesy Award, presented by HKRMA Chairman Caroline Mak (first from right).
|
