For the third year in a row, The Hong Kong Jockey Club's high standards of customer service have earned professional recognition in the annual Service and Courtesy Awards announced today by the Hong Kong Retail Management Association (HKRMA).
This year's awards came in both the Retail (Services) category at supervisor level and Retail (Services) - Vibrant Lifestyle category at junior frontline level. The 2010 Awards attracted 629 entries covering 115 brands, and winners were selected after several rounds of assessments, including three mystery shopper evaluations and two rounds of interviews with judging panels.
The Club’s Executive Director of Betting, Henry Chan, said it was a great honour for the Club to gain such an accolade again. “In today's climate of ever-increasing competition, every organisation is working extra hard to enhance its service and ensure the sustainability of its business,” he commented. “The standard of award contestants gets higher year by year, so we are delighted that we have been judged to excel once again. The success should go to the team.”
Key factors in the Club's success, Mr Chan added, were the continuous training and development programmes offered to all staff, equipping them with the necessary service skills and also the efforts to foster a customer-centric service culture which will facilitate staff members to deliver quality customer service.
Organised by the Hong Kong Retail Management Association since 1986, the HKRMA Service and Courtesy Award is one of the most widely supported and best recognised annual events within the retail industry, aimed at promoting customer service excellence in Hong Kong.
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Photo 1:
HKJC staff cheer on hearing the announcement of the Club's success in the HKRMA 2010 Service and Courtesy Awards at a press conference today.
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Photo 2:
The HKRMA 2010 Service and Courtesy Award earned by the Club in the Retail (Services) category at supervisory level is presented by HKRMA Chairman Caroline Mak to Branch Supervisor Pinky Mui (right).
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Photo 3:
The HKRMA 2010 Service and Courtesy Award in the Retail (Services) - Vibrant Lifestyle category at junior frontline level goes to Betting Services Assistant Alan Chow (right).
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